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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Do you offer free shipping in all items? How long will it take for the item to get to me?

    We offer free shipping in most of our orders and depending the product selected and your location . We also use shipping companies with tracking numbers for fast shipping with extra cost.

    Shipping time varies by location. These are our estimates for free shipping orders:

    Location*Estimated Shipping Time
    United States10-20 Business days
    Canada, Europe10-20 Business days
    Australia, New Zealand10-30 Business days
    Central & South America15-30 Business days

    *This doesn’t include our 2-5 day processing time.

    How about customs and fees

    All items are shipped and when they get in your country you ( The Buyer ) are responsible to pay for any fees that may arise.

    Which payment methods are accepted in the Online Shop?

    Our prefered payment method is stripe payment gateway . We accept via stripe all major credit cards since is the most secure way for you to pay for our goods.

    How secure is shopping in the Online Shop? Is my data protected?

    As you can see our web site is fully secured via SSL protocols .
    All transactions are fully secured.

    What exactly happens after ordering?

    You will receive your order confirmation via email . Your order will be prepared and shipped to your order confirmed address.

    What if i want to return an item or exchange it . Will you offer me a full refund ?

    Yes we do offer a full refund on your return item as soon as the the process is completed , meaning once your item hits our warehouses stock again . Please follow this LINK in order to initiate the process. Keep in mind please that returns can be initiated only by using the appropriate form above .

    Returns requests are valid after 14 days including weekends of receipt of delivery.